By completing this request, I agree to the following terms and conditions:
Service Nature
The platform provides booking and scheduling services for home maintenance, including air conditioning services (installation, maintenance, and cleaning) and plumbing works, according to the service details displayed at the time of booking.
Booking and Appointments
Customers must provide accurate and complete information to ensure proper service execution.
Appointments are confirmed after reviewing the request and contacting the customer if needed.
Service timing may be rescheduled in emergency situations, with prior notice to the customer whenever possible.
Pricing and Payment
Prices shown are estimated or fixed depending on the service type.
Final costs may change if additional work is required after inspection, and no extra work will be performed without customer approval.
Payment is made through the available payment methods on the platform.
Customer Responsibilities
Ensure access to the service location at the scheduled time.
Provide any relevant information that may affect service execution.
Ensure a responsible person is present at the location during service delivery.
Service Execution
Services are performed by qualified technicians in accordance with quality and safety standards.
The service provider is committed to professional execution of all requested work.
Cancellation and Rescheduling
Customers may request cancellation or rescheduling within a reasonable time before the appointment.
Late cancellations or rescheduling may be subject to applicable fees.
Warranty
Warranty applies to the executed work according to the specific service policy and does not cover damages resulting from misuse, tampering, or external factors beyond the scope of work.
Liability
The platform is not responsible for damages resulting from incorrect information provided by the customer or from force majeure events such as natural disasters or public utility failures.
Privacy
Customer data is used solely for service fulfillment, order processing, and communication. Data is kept confidential and is not shared except when necessary to provide the service or as required by law.
Amendments
The platform reserves the right to modify these terms and conditions at any time. Continued use of the platform after updates constitutes acceptance of the revised terms.
Contact
For inquiries, complaints, or support requests, please contact us through the official communication channels listed on the platform.